Contact

Embrace advanced contact center scalability & single vendor simplicity

Allowing for scalability and simplifying contact center solution delivery with a single vendor – from an end-to-end network to telephony to unified communications – helps organizations improve customer engagement.

Read Gartner’s assessment to learn why Cisco has been named a leader in contact center infrastructure.

2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

2018 Gartner Magic Quadrant for
Contact Center Infrastructure, Worldwide



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Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, Drew Kraus, Steve Blood, Simon Harrison, 17 May 2018. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.