Get to know the Cisco Technical Assistance Center (TAC)

(Original Webcast October 22, 2014)

In this TechWiseTV Workshop , support experts guide you through the steps that help you maximize the tools, the engineers, and your own experience with this unique service resource; including:

Working with Cisco Technical Assistance Center (TAC): What you need to know to solve your problems faster.
- How to open a case with TAC
- What information to have when opening a case
- What to include in the problem description

When you experience a problem, know what to do.
- Capture data before reloading.
- Narrow down the scope of the problem.
- Gather logs.

TAC tips for a happy healthy network.
- General TAC best practices

TAC Tools
-     Packet-tracer on Cisco IOS and Adaptive Security Appliance (ASA)
-     Packet capture on Cisco IOS and ASA
-     Embedded Event Manager (EEM) on Cisco IOS and ASA

War stories from the trenches of TAC

Register for this in-depth look into the Cisco TAC.

Topics to be discussed include:

  • Working with Cisco Technical Assistance Center (TAC): What you need to know to solve your problems faster.
  • When you experience a problem, know what to do.
  • TAC tips for a happy healthy network.
  • TAC tools.
  • War stories from the trenches of TAC


Approximate duration: 60 minutes

Register today.

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