A conversation with Cisco Contact Center GM/VP, Omar Tawakol, and leading industry analyst Sheila McGee-Smith
Join Cisco Contact Center VP/GM Omar Tawakol and renowned collaboration industry analyst Sheila McGee-Smith as they discuss unique challenges faced by enterprise contact centers in transitioning to the cloud, and how Cisco developed the new Webex Contact Center Enterprise (Webex CCE) solution to meet the unmet needs of this market.
In this webinar, you’ll gain insights on:
Register now for the live February 12, 2020 broadcast, 11 AM-12 PM PT / 2 PM-3 PM ET
Even if you can’t attend live, please register to receive a link to the recording following the session.
About Webex Contact Center Enterprise
Webex Contact Center Enterprise (Webex CCE) is Cisco’s new cloud contact center solution for large contact centers, supporting up to 24,000 agents. Webex CCE addresses the needs of large contact centers who want a feature-rich, highly scalable, enterprise-grade cloud contact center solution, with the security of a Cisco owned and managed solution, delivered through globally deployed data centers.
About the presenters
Omar Tawakol, VP/GM, Cisco Contact Center
Omar Tawakol is the VP/GM of the Cisco Contact Center business unit. Prior to this role, Omar was the co-founder and CEO of Voicea, a voice-based AI assistant platform, which he led until its acquisition by Cisco in August 2019.
Sheila McGee-Smith, Principal Analyst, McGee-Smith Analytics
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets.