Customer experience (CX) is a strategic priority for businesses who value customer centricity as core to their culture. As the gap between what the customers expect and what they actually get widens, customers will be less tolerant and more likely to abandon a brand - even after just one bad experience.
Join CX pioneer Vinod Muthukrishnan, Chief Evangelist of Cisco Contact Center, for a fascinating discussion on how he sees the future of customer experience evolving and the critical role that the contact center plays in creating competitive differentiation and driving better experiences and loyalty.
