Service Provider Webinar Series
IDC 2021 Research – The State of Service Provider Digitalization
Watch Webex On-Demand
In light of COVID-19's impact on the worldwide economy, IDC conducted a global research study about the state of service provider digitalization efforts -- before, during, and after they work their way towards resiliency in a post-pandemic world.
More than 400 service providers answered a survey that covered seven key domains – Infrastructure, Automation, Customer Service, Security, Organization, Business Processes, and Analytics. The research analyzes digitalization progress in each of these domains, as well as performance across key business metrics and how they were affected by the service provider digitalization progress.
This webinar will review the results of this research study.
Event led by:
Curtis Price, IDC, Program Vice President, Infrastructure Services
Karl Whitelock, IDC, Research Vice President, Communications Service Provider Operations & Monetization
Randy Perry, IDC, Vice President, Sales Enablement Practice
Yaron Agami, Cisco, Senior Manager Service Providers Marketing
Erich Grohse-Holz, Cisco, Business Analyst
Originally Recorded: June 3rd, 2021