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Cisco Knowledge Network

Service Provider Webinar Series

IDC 2021 Research – The State of Service Provider Digitalization

Watch Webex On-Demand


In light of COVID-19's impact on the worldwide economy, IDC conducted a global research study about the state of service provider digitalization efforts -- before, during, and after they work their way towards resiliency in a post-pandemic world.

More than 400 service providers answered a survey that covered seven key domains – Infrastructure, Automation, Customer Service, Security, Organization, Business Processes, and Analytics. The research analyzes digitalization progress in each of these domains, as well as performance across key business metrics and how they were affected by the service provider digitalization progress.

This webinar will review the results of this research study.

Key Takeaways:

  • State of service provider digital transformation in seven key domains
  • Overall digital transformation findings, including the impact of Covid-19
  • Opportunities and challenges that service providers currently face
  • Guidance on how service providers can successfully advance in their digital transformation journeys and improve business performance as a result

Event led by:
Curtis Price, IDC, Program Vice President, Infrastructure Services
Karl Whitelock, IDC, Research Vice President, Communications Service Provider Operations & Monetization
Randy Perry, IDC, Vice President, Sales Enablement Practice
Yaron Agami, Cisco, Senior Manager Service Providers Marketing
Erich Grohse-Holz, Cisco, Business Analyst

Originally Recorded: June 3rd, 2021 

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