Cisco Knowledge Network

Deliver exceptional customer experience with real-time orchestrated assurance

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Automated service quality assurance, analytics and testing operations are fundamental to Service Provider offerings. On average 40% of customers churn because of network quality issues. You need a solution here to help deliver digital business outcome commitments to your customers. Orchestrated networks and service assurance play a critical role in driving speed to revenue from advanced network services with competitive SLAs.

Accedian Skylight is a cloud-native platform that enables SPs to improve customer experience and automatically verify provisioned IP and Optical services are delivered as promised with fast, accurate visibility into multi-layer physical and virtual infrastructures. Combined with Cisco Crosswork as an integrated service assurance solution, Skylight enables Service Providers with performance-aware Infrastructure and proactive operations across multiple service domains.

This session will include a demo of the solution along with some real-world use case examples.

Key Takeaways:

• Why having best-in-class network and application measurement is business critical in today’s digitally dependent world
• Digital businesses will succeed or fail based on the quality of their customer experiences
• Service Providers need a performance-aware Infrastructure and proactive operations across multiple service domains.
• Accedian Skylight with Cisco Crosswork Automation provides unrivaled business insights through a cloud-native, view of network and service performance enabling you to deliver digital business outcome assurance for your customers.

Event led by:
John Malzahn, Senior Manager, Service Provider Marketing
Marc Austin, Head of Head of Strategy and Growth, Crosswork Network Automation, Cisco
Jay Stewart, Director of Solutions Engineering, Accedian

Originally Recorded: September 9th, 2021